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Consumer laws
Consumer Guarantees Act
Understanding your consumer rights
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Fair Trading Act
Credit Contracts and Consumer Finance Act
Privacy Act
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Other consumer laws and rules
Motor Vehicle Disputes Tribunal annual reports
Ways to buy and pay
Online shopping
In-store shopping
Auctions
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Truck shops
Laybys and buy now, pay later
Hire purchase and buying on credit
Gift vouchers and pre-loaded cards
Cash and EFTPOS
Credit cards
Direct debits and automatic payments
Guide to buying smart
Do your homework
Customer service
Keep receipts
Negotiate a price
Understand the true cost
Quotes and estimates
Contracts and sales agreements
Definitions for contracts and sales agreements
Warranties
Parallel imports
Data and privacy
Common consumer issues
Faulty products
Refund, replacement, repair
Repair damage after normal use
Shop breakages
Poor quality or incomplete work
Delivery issues
Overcharging
Misleading prices or advertising
Underweight or under-measure
Change of mind
Gone out of business
Repossession
Product recalls
How to complain
Check you have a case
Prepare to complain
Tips when complaining
Take your complaint further
Overseas customers buying from New Zealand
Scamwatch
Identify a scam
Is this a scam?
Scam alerts
Help others
Scammed? Take action
How to avoid scams
Reduce your risk
Case studies
Report a scam
Fraud Awareness Week 2020
COVID-19
Consumer Rights Finder
Products
Services
After buying a car
Help by product & service
Buying or renting a house
Prepare to make an offer
Building reports
Working with a lawyer or conveyancer
Solving issues with the owner or real estate agent
Buying a house after a natural disaster
Preparing to rent
Solving issues with your landlord or property manager
Home renovation and repair
Emergency repairs
Estimates and quotes
Hire a builder or tradesperson
Building contracts
Plan a renovation
Keeping projects on track
Building materials, fixtures and fittings
Communicate for a smooth job
Sign off and certificates
Dealing with disputes
Report a tradesperson
Issues after your building work has finished
Cars
Finding the right car
Researching cars and sellers
Buying a car privately
Buying a car from a dealer
Before buying a used car
Pre-purchase inspections and checks
Paying for, registering and insuring your car
Car sales contracts and warranties
Getting a loan for your car
Vehicle registration and licensing
Car insurance
Solving issues with your private seller
Solving issues with your car dealer
Fixing your car
Fuel quality
Renting cars and small passenger services
Private parking tickets, clamping and towing
Takata airbag compulsory recall
Phone, mobile and internet
Choosing a provider and plan
Slow internet and installation delays
Mobile phone not working
Unexpected charges
Cancel your plan
Steps to making a complaint
Electronic devices and appliances
Before you buy
Your rights compared
Product life, maintenance and care
Faulty appliances and devices
Store extras and buying on credit
Electricity and gas services
Insurance
Streaming and downloads
Health and disability service
Lawyers and accountants
Lawyers
Accountants and tax agents
Flights, tickets and events
Flights, cancellations and delays
Event tickets
Loans and debt
Payment problems
Debt collection and repossession
Unfair fees
Credit checks, scores and history
Loans and lenders
Mortgages and home loans
Guarantors
Bankruptcy and insolvency
Credit contracts: Plain English definitions
What lenders must do
Business guidance
Complying with consumer laws
Obligations under the Consumer Guarantees Act
Obligations under the Fair Trading Act
Understanding product safety
Other relevant consumer laws
Customer returns and complaints
Dealing with complaints and bad reviews
Understanding when to resolve an issue
Providing remedies for faulty products
Providing remedies for faulty services
Solving problems with suppliers
Faulty goods and services bought by businesses
Consumer problems caused by suppliers
News & updates
Resources
School resources
Introduction to the Consumer Protection school resources
Year 4-6 school resources
Module 1 - Going shopping
Module 2 - Finding a good deal
Module 3 - Sorting problems
Module 4 - Checking the ads
Module 5 - Taking action
Year 7-8 school resources
Module 1 - In the market for a phone
Module 2 - Know your rights
Module 3 - Making info-smart choices
Module 4 - Is there a catch?
Module 5 - Taking action
Year 9-10 school resources
Module 1 - Contracts of sale
Module 2 - Consumer power
Module 3 - Globalisation
Module 4 - Trick or treat?
Module 5 - The lures of advertising
Year 11 – NCEA Level 1 Internal Assessment Resource
Safer Credit and Financial Inclusion Strategy
Publications
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Consumer representation
What is consumer representation?
Apply to be a consumer representative
Being a consumer representative
Consulting with consumers
Recruiting effective consumer representatives
Guidelines for chairpersons
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