Help is available
It is almost impossible to recover lost money unless a scam has local connections, but advice is available.
List of organisations with specialist knowledge you might find helpful:
Helps New Zealanders stay safe online, with expertise in online bullying, harassment and abuse under the Harmful Digital Communications Act and all types of scams.
Scams(external link) — Netsafe
Ministry of Justice
Provides information on the Harmful Digital Communications Act including the provisions of the Act and Safe Harbour provisions.
Harmful digital communications(external link) — Ministry of Justice
Supports individuals and organisations affected by online incidents, such as online scams or cyber security incidents. Helps people recognise and avoid online scams and fraud.
Responding to cyber threats in NZ(external link) — Cert NZ
Liaises with overseas agencies. Prevents, investigates and prosecutes crime within our communities.
In an emergency, call 111.
Contact us(external link) — NZ Police
24/7 support, information, and advice for victims of crime.
0800 842 846
Contact us(external link) — Victim Support
Helps resolve and prevent banking problems, including scam-related issues.
Contact us(external link) — Banking Ombudsman
Commission for Financial Capability
Support and education for helping kiwis get savvy on scams.
Contact us(external link) — Commission for Financial Capability
Financial Markets Authority
Takes investment scam reports. Provides a warnings list and information on how to avoid scams.
Contact us(external link) — Financial Markets Authority
Department of Internal Affairs
Regulates the Unsolicited Electronic Messages Act 2007, which prohibits the sending of spam.
Spam(external link) — Department of Internal Affairs
The Commerce Commission
Enforces the Fair Trading Act, which prohibits misleading conduct and unfair selling practices by those 'in trade' in New Zealand.
How the commission helps(external link) — Commerce Commission
Serious Fraud Office
Investigates and prosecutes serious financial crime, including bribery and corruption.
Report a fraud(external link) — Serious Fraud Office
If your privacy has been breached you can make complaints the Office of the Privacy Commissioner about breaches of the Privacy Act.
This is the largest court in the country and deals with many of the legal issues affecting New Zealanders. The District Court deals with claims more than $15,000 (the limit for the Disputes Tribunal), up to $350,000.
Civil Court(external link) — District Court
Is this a scam?
How to avoid scams