• Guide to buying smart

    Easy things you can do to protect yourself when you buy a product or...
  • Problem solving guide

    What you can do if you're unhappy with a product or service you purchased. Take...
  • Contracts, quotes and estimates

    Find out the difference between contracts, quotes and estimates, and how to protect yourself from...
  • The Disputes Tribunal

    You can use the Disputes Tribunal as an informal, inexpensive, quick forum to resolve claims...
  • False and misleading advertising or trading

    Your rights when businesses make unfair, false or misleading claims or use unfair sales...
  • Laws and policies

    Find out about your consumer rights with goods and services.
  • Pricing

    Your rights with prices, and the rules about how they are displayed or advertised. Also...
  • Product safety and consumer information

    What to do about unsafe or recalled products, and your legal rights including consumer information...
  • Shop stock breakages

    What you need to know when you are shopping and break some stock, including what...
  • Scamwatch

    How to recognise, avoid, and take action against scams, protect personal information, and prevent identity...
  • Warranties and guarantees

    Your rights with extended warranties, manufacturer’s warranties and guarantees under the Consumer Guarantees Act and...
  • Ways of buying

    Before you buy something you need to know your rights and do your research.