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    Help by product & service

    Find out what to do when buying good and services, including your consumer rights, tips on making smart decisions, and what to do if things go wrong.

    On this page

    • Buying or renting a house

      Your rights, helpful hints, and what to do if something goes wrong when you buy…
    • Home renovation and repair

      When it comes to building and renovations, there are consumer protection measures to protect you.
    • Cars

      Find out what you need to know before buying a car, and how to solve…

    • Phone, mobile and internet

      Common contract issues and what to do. Plus choosing the right provider and plan.
    • Electronic devices and appliances

      Phones, ovens, TVs, computers, fridges, dryers. Your consumer rights if devices or appliances break or…
    • Electricity and gas services

      Choose an electricity or gas retailer and know what to do if things go wrong.
    • Streaming and downloads

      Your rights with digital products, eg e-books, movies, songs, and smart products (Internet of things).
    • Health and disability service

      What to do if you have a problem with a health or disability care provider,…
    • Lawyers and accountants

      Professional standards, and what to do if they aren't met. Your rights if you have…
    • Travel and events

      Know your rights when you travel – whether you're taking a flight, renting a car,…
    • Borrowing money

      Solve problems when you owe money for loans, fines or if you buy on credit.
    • Managing money

      Your rights with investment, insurance and financial advice.

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