Help by product & service

Your rights, helpful hints, and what to do if something goes wrong when you buy…

When it comes to building and renovations, there are consumer protection measures to protect you.

Find out what you need to know before buying a car, and how to solve…

Common contract issues and what to do. Plus choosing the right provider and plan.

Phones, ovens, TVs, computers, fridges, dryers. Your consumer rights if devices or appliances break or…

Choose an electricity or gas retailer and know what to do if things go wrong.

Your rights with digital products, eg e-books, movies, songs, and smart products (Internet of things).

What to do if you have a problem with a health or disability care provider,…

Professional standards, and what to do if they aren't met. Your rights if you have…

Know your rights when you travel – whether you're taking a flight, renting a car,…

Solve problems when you owe money for loans, fines or if you buy on credit.

Your rights with investment, insurance and financial advice.

Find out what to do when buying good and services, including your consumer rights, tips on making smart decisions, and what to do if things go wrong.