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Choosing a provider and plan
Phone and internet plans. What to look out for, and what could cost you money. -
Slow internet and installation delays
What can cause delays and slow internet speeds, and what you can do about it. -
Mobile phone not working
Your mobile issue could be the phone or the network. Who to talk to and… -
Unexpected charges
Disputing your bill, what could cost more and understanding your billing period. -
Cancel your plan
Avoid charges by finding the best time to cancel. Check your terms and conditions. -
Steps to making a complaint
Dealing with phone and internet problems — who to talk to, common problems and complaining…