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Know your rights to a refund, replacement or repair
Understand your rights to refunds, replacements and repairs under New Zealand consumer law. Learn what… -
Contacting the business with a complaint
Learn how to contact a business about a complaint in New Zealand. Get practical tips… -
Gather evidence to support your complaint
Tips on collecting evidence to support your complaint and help strengthen your position for resolution. -
Get a final decision on a complaint
If you’ve contacted the business and can’t agree on a solution, you may be able… -
Making a claim through the Disputes Tribunal
Are you unable to reach agreement on a complaint with a business?