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    3. How to complain

    How to complain

    Steps to take if you have an issue with a product or service.

    On this page

    • Know your rights to a refund, replacement or repair

      Before making a complaint, know how the law protects you, whether you have a case,…
    • Contacting the business with a complaint

      When something goes wrong it can be hard to know how to deal with it.…
    • Gather evidence to support your complaint

      Tips on collecting evidence to support your complaint and help strengthen your position for resolution.
    • Get a final decision on a complaint

      If you are unable to reach agreement on a complaint with a business, there are…
    • Making a claim through the Disputes Tribunal

      Are you unable to reach agreement on a complaint with a business?

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