Your rights if a product is recalled
Your rights to a refund or replacement depends on whether the fault makes the recalled product unsafe to use or not.
Sometimes the business will repair the product, eg by fitting a new part. They should arrange for this to be done for you.
You can't claim a full refund or a replacement if you have had the product for some time, and a fault occurs that:
- can be easily and quickly repaired
- the retailer or manufacturer offers a prompt repair with all costs covered.
If a fault makes a product unsafe to use — and it's difficult to correct the fault — the Consumer Guarantees Act says you might have the right to reject the product and claim a replacement or a refund.
For example, you might be able to reject a heater recalled because of fire risk. But a car recall is likely to involve free repairs to replace faulty parts, eg airbags or brake pads. You can't reject the car and ask for a refund as the fault can be fixed.
If you decide to reject a recalled product, you must tell the retailer who sold it to you what you are doing, and why. You paid the retailer, so under the Consumer Guarantees Act it is up to them to provide the remedy — not the manufacturer.