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    Business guidance

    What consumer law means for business, rules to follow and how to resolve customer complaints and supplier issues.

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    • Complying with consumer laws

      What “faulty” means for services, plus what you must do for customers if the work...
    • Customer returns and complaints

      Dealing with complaints, understanding when to resolve an issue and providing remedies for faulty products...
    • Solving problems with suppliers

      Your rights when there's a problem with something you've bought for your business from a...

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