Bought something faulty or not delivered properly? You may be entitled to a refund, repair, or replacement under the Consumer Guarantees Act. Use our Consumer Rights Finder to check your rights and resolve it with the seller.

How to resolve your product issue

Answer these questions to find out if you may claim a repair, refund, or replacement from the seller.

Note: Consumer Guarantees Act (CGA) only applies to products bought from businesses, including online traders.

A product is something you buy and own, such as a smartphone, furniture item, clothing item, or food.

A service is something someone does for you — like giving you a haircut, fixing your car, providing healthcare, offering legal advice, or streaming your favourite shows.

If your issue relates to a service, use the Consumer Rights Finder for Services to understand your rights and next steps.

1. Who sold the product?

Determine if the seller is a business (including online stores) or a private seller (like a friend or family member). The CGA applies only to business sales.