Bought something faulty or not delivered properly? You may be entitled to a refund, repair, or replacement under the Consumer Guarantees Act. Use our Consumer Rights Finder to check your rights and resolve it with the seller.
Answer these questions to find out if you may claim a repair, refund, or replacement from the seller.
Note: Consumer Guarantees Act (CGA) only applies to products bought from businesses, including online traders.
A product is something you buy and own, such as a smartphone, furniture item, clothing item, or food.
A service is something someone does for you — like giving you a haircut, fixing your car, providing healthcare, offering legal advice, or streaming your favourite shows.
If your issue relates to a service, use the Consumer Rights Finder for Services to understand your rights and next steps.
For general enquiries please contact us