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  • 2016 National Consumer Survey

    National Consumer Survey 2016

    8 May 2017

    National Consumer Survey is a survey conducted by the Consumer Protection team, part of the Ministry of Business, Innovation and Employment. In 2016 we surveyed more than 1,200 New Zealanders to gain a better understanding of what consumers know about their rights, where the...
  • Missed Called Scam

    ‘Missed call’ scam on the rise

    5 April 2017

    If you've received an unexpected call lately from an overseas number that you don’t recognise, you’re not alone. The ‘missed call’ or Wangiri scam – Japanese for ‘one ring and cut’ – has been on the increase over the last few weeks. New Zealand targets of the scam report the...
  • Fake email

    Fake emails from “Consumer Affairs”

    30 March 2017

    We’ve received reports from business owners who have received emails from a sender claiming to be “Consumer Affairs”.Emails come from compt.dept.sr@outlook saying they work on behalf of Consumer Affairs and the company they work for has a complaint lodged against the busines...
  • Gmail tech support

    Scam alert - Gmail tech support website not all it appears

    14 March 2017

    Some websites are cleverly designed to appear legitimate, but a few easy checks can uncover a different story.Scammers can quickly set up websites that use familiar logos and colours that act as ‘phishing’ sites, designed to lure in unsuspecting targets for scamming. A site ...
  • Hacker

    Scam alert - Boost your business email security to stop scammers

    22 February 2017

    Consumer Protection and cloud accounting software company Xero are advising New Zealand business owners to review their email account security following a fraud
  • Consumerman

    New campaign will power up your consumer knowledge

    17 February 2017

    Got a consumer rights issue, and don’t know where to turn?Consumer Man and Purchase Woman to the rescue!Many New Zealand consumers are often unaware of their rights when buying goods and services, and this lack of confidence and knowledge can lead to problems that can be avo...
  • Scam alert - Elderly New Zealanders scammed for thousands of dollars

    16 February 2017

    The elderly are the latest victims to be targeted in a recent phone scam resulting in the loss of thousands of dollars.In the scam elderly targets are called by a telco or utility company claiming that there is a problem with their payment, and the service will be cut off im...
  • Scam alert: Police warning on email infringement notices

    1 February 2017

    NZ Police are advising the public to carefully review any infringement notices they receive via email, following a recent scam.In the scam people receive an email claiming to be from the Police advising them that they have been issued with an infringement notice, and immedia...
  • Prize draws that are too good

    Prize draws that are too good to be true

    22 November 2016

    Don't be fooled by holiday prize draw scams that ask you to respond with personal information or money.
  • Spam - Fraud Awareness Week

    Email scammers are targeting Kiwis

    18 November 2016

    Two thirds of us have received suspicious emails from unknown people seeking money or personal details in the past year.