Top tips to shop safely online
Online shopping means you’re only a few clicks away from making a purchase. It can also mean you’re just a few clicks away from being targeted by a scam.
Set yourself up for safer shopping
Keep software and anti-virus protection up to date
Up-to-date systems are less likely to be taken advantage of by scammers.
Keep up to date with your updates(external link) — CERT NZ
Use strong, unique passwords
A combination of upper case, lower case, numbers, and special characters is best. Don’t use personal information in passwords. Many people use the same password for all accounts, or a few different ones over and over. If an attacker gets one of your passwords, it’s likely they may have access to any other accounts that share it.
Check your bank statements or account activity
It’s good to keep an eye on your bank or credit card statements for unusual activity. If you think you’ve been scammed by a fake website and can’t contact the business, report it to CERT NZ.
Report an issue(external link) — CERT NZ
It’s important to be suspicious because scammers have ways of making their offers seem real. If a deal looks too good to be true, it probably is. Learn to see the tell-tale signs of scams.
Identify a scam
Data and privacy
Protecting your privacy online(external link) — CERT NZ
Pause before you pay
To shop safely online you need to know the seller is who they say they are and can keep your personal and credit card details secure.
Take a moment. Ask yourself:
Does the website look genuine?
Bad spelling and grammar, or a URL that doesn’t seem to match what‘s being sold, can indicate a website is not genuine, e.g., if bobandjanesportinggoodsshop.co.nz was selling high heeled shoes. Stop and do some research if a website you want to shop through seems suspicious.
Is the site secure?
Make sure any website asking for your information has a padlock symbol next to the URL in your browser. You can find more information on the site’s certificate by either clicking on the padlock or just to the left of the browser’s address bar. This means the connection is encrypted and no one else can copy the information you provide.
The website address should start with ‘https’, not ‘http’. Https means the site has an SSL certificate, a protocol to keep data secure as it is passed from your browser to the website’s server. Don’t share information through sites with an address beginning ‘http’.
It is a trusted payment system?
Use trusted payment systems, like PayPal. Avoid supplying payment details in an email.
What do customer reviews say?
If you’re using a website you haven’t used before, look for reviews to see if they have any negative feedback. Feedback might not always be genuine, but looking through customer reviews can give you a sense of whether an online store is the real thing and will deliver what you pay for.
See CERT NZ for more tips to help keep your personal information safe and secure online.
Shopping online safely(external link) — CERT NZ
Getting started with cyber security(external link) — CERT NZ
The web address “co.nz” does NOT guarantee it’s a New Zealand business. If you’re buying from overseas sites, be sure the price is in New Zealand dollars.
Check the details
Carefully read the full description of products sold online. Check that the size, materials, and user guide is right for the purpose you are buying it for.
Use credit cards online
Consider paying by credit card. If the product doesn’t arrive, ask your bank for a chargeback. You may be able to get your money back.