If you have any consumer questions or enquiries, please contact us on the Consumer Protection helpline for assistance.

Consumer Protection helpline

Ministry of Business, Innovation and Employment (MBIE)
Freephone: 0508 426 678 (0508 4 CONSUMER)

From overseas: +64 4 474 2750
Email: cpinfo@mbie.govt.nz

Hours: 8.30 am to 5.00 pm, NZT, Monday–Thursday and 9.00am to 5.00pm on Fridays.


Other contacts for consumer assistance

Other organisations that you can ask to act as an advocate on your behalf or get independent consumer advice from include: 


Citizens Advice Bureau

Citizens Advice Bureaux can provide free and confidential advice and support.

Phone: 0800 FOR CAB (0800 367 222) or if you need language assistance, phone: 0800 78 88 77
Website: www.cab.org.nz (external link)  


Community Law Centres

Community Law Centres are independent community organisations that provide free legal help for members of the public.

Website: www.communitylaw.org.nz (external link)  


New Zealand Federation of Family Budgeting Services (Inc)

Budgeting services are independent community organisations that provide free budgeting advice to the public.

Phone:  0508 283 438
Website: www.familybudgeting.org.nz (external link)  


Maori Women’s Welfare League

Maori Women’s Welfare League provides independent advice on social and community issues for Maori women.

Phone:  04 473 6451
Website: www.mwwl.org.nz (external link)


MBIE

Contact our national office:

Phone: 04 901 1499
Email: info@mbie.govt.nz

Postal address

Consumer Protection
Ministry of Business, Innovation and Employment
PO Box 1473
Wellington 6140
New Zealand

Physical address

Ministry of Business, Innovation and Employment
15 Stout Street
Wellington 6011
New Zealand

Media enquiries

Contact our Communications Group:

Phone: 027 442 2141
Email: media@mbie.govt.nz

News and updates (external link)  includes media releases related to Consumer Protection.

You can read all Ministry of Business, Innovation and Employment (MBIE) news and media releases in the what’s happening (external link) section of the MBIE Corporate website.

Discussion documents

You can have your say (external link) on discussion documents currently available for public consultation on the MBIE Corporate website.

Language line assistance available

If you need it, you can use a free telephone interpreting service, providing advice and information to non-English speakers.

You can read more about this service and how to book an interpreter (with 24 hours notice) on the Language line website (external link) .

Video Relay Service (VRS)

If you are deaf or hearing impaired, from 9.00am – 5.00pm we can use the Video Relay Service to provide information.

Phone: The telephone number for standard phone users to call to use the Video Relay Service is 0800 4 877 877. 

Skype: You can also access the service using Skype or an IP/DNS based system. See Video Relay Service (external link) for more information.