News & resources
All news and media
Displaying 1 – 16 of 39 results
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Are your products fit for purpose?
4 September 2017
Ever bought something and then later realised that it doesn’t do the job you asked for it to do? The Consumer Guarantees Act (CGA) protects New Zealanders. -
Scam alert - Warning on fake invoices from Corporate Portal
21 August 2017
A scam alert on invoicing scams from Corporate Portal New Zealand. -
25 years of the Banking Ombudsman marks a time to reflect
2 August 2017
Happy birthday to the New Zealand Banking Ombudsman Scheme that today celebrates 25 years of handling consumer banking disputes. -
Services up to scratch?
20 July 2017
Did you know that the Consumer Guarantees Act protects you from problems associated with services as well as products? -
Scam alert - Fake jobs on offer in New Zealand
17 July 2017
Scammers pretending to be senior executives are targeting victims with offers of fake jobs in their New Zealand companies. -
Power up on your rights with the Consumer Guarantees Act
30 June 2017
Acceptable quality is when you buy a product and it does what it is meant to. -
Power up on your Consumer Guarantees
18 June 2017
Over the next few months Consumer Man and Purchase Woman, our consumer heroes, will be schooling you on your general rights and responsibilities under the Consumer Guarantees Act. Take our quiz now and test your knowledge! -
Scammers take advantage of WannaCry ransomware attack
17 May 2017
Scammers have been quick to find a way to financially benefit from the recent global ‘WannaCry’ cyber attack that has been targeting older computer operating systems and locking files until a ransom is paid.What’s the scam?Cold-callers are targeting New Zealanders by telling... -
National Consumer Survey 2016
8 May 2017
National Consumer Survey is a survey conducted by the Consumer Protection team, part of the Ministry of Business, Innovation and Employment. In 2016 we surveyed more than 1,200 New Zealanders to gain a better understanding of what consumers know about their rights, where the... -
Fake emails from “Consumer Affairs”
30 March 2017
We’ve received reports from business owners who have received emails from a sender claiming to be “Consumer Affairs”.Emails come from compt.dept.sr@outlook saying they work on behalf of Consumer Affairs and the company they work for has a complaint lodged against the busines... -
Scam alert - Boost your business email security to stop scammers
22 February 2017
Consumer Protection and cloud accounting software company Xero are advising New Zealand business owners to review their email account security following a fraud
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Power up your knowledge with Consumer Rights Day case studies
15 May 2017
Consumer Rights Day is a nationwide roadshow run regularly by the Consumer Protection team. It brings together speakers from a broad range of organisations to present to community advisers who have clients with consumer-related complaints.Attendees can build on their exist... -
‘Missed call’ scam on the rise
5 April 2017
If you've received an unexpected call lately from an overseas number that you don’t recognise, you’re not alone. The ‘missed call’ or Wangiri scam – Japanese for ‘one ring and cut’ – has been on the increase over the last few weeks. New Zealand targets of the scam report the... -
Scam alert - Gmail tech support website not all it appears
14 March 2017
Some websites are cleverly designed to appear legitimate, but a few easy checks can uncover a different story.Scammers can quickly set up websites that use familiar logos and colours that act as ‘phishing’ sites, designed to lure in unsuspecting targets for scamming. A site ... -
Real-life case studies the focus at Christchurch Consumer Rights Day
6 March 2017
Consumer Rights Day is a regular nationwide roadshow run by the Consumer Protection team and brings together speakers from a broad range of organisations to present to community advisers who regularly deal with clients that have consumer-related complaints.Attendees can buil... -
New campaign will power up your consumer knowledge
17 February 2017
Got a consumer rights issue, and don’t know where to turn?Consumer Man and Purchase Woman to the rescue!Many New Zealand consumers are often unaware of their rights when buying goods and services, and this lack of confidence and knowledge can lead to problems that can be avo... -
Scam alert - Elderly New Zealanders scammed for thousands of dollars
16 February 2017
The elderly are the latest victims to be targeted in a recent phone scam resulting in the loss of thousands of dollars.In the scam elderly targets are called by a telco or utility company claiming that there is a problem with their payment, and the service will be cut off im... -
Scam alert: Police warning on email infringement notices
1 February 2017
NZ Police are advising the public to carefully review any infringement notices they receive via email, following a recent scam.In the scam people receive an email claiming to be from the Police advising them that they have been issued with an infringement notice, and immedia... -
Calling all website users
21 December 2016
Please take our quick survey and help us to continue to improve our website. -
12 consumer tips for Christmas
5 December 2016
Know your consumer rights and how to keep safe this Christmas.We have chosen 12 tips to avoid most common consumer issues that come with other festive-season favourite activities. Tis the season to be shopping online. Shopping online can be a very handy way to purchase gifts... -
Prize draws that are too good to be true
22 November 2016
Don't be fooled by holiday prize draw scams that ask you to respond with personal information or money.