News & updates

Survey shows young consumers are at risk

02 August 2021

Insights from the consumer survey highlight a key consumer group is at risk.

Tips to get it right

09 June 2021

Tips to remind consumers of some of their key consumer rights when it comes to buying online, car purchases and faulty products.
New Zealand Consumer Survey 2020

24 May 2021

Results of the New Zealand Consumer Survey, conducted every two years by the MBIE’s Consumer Protection team, are available now.
Recent changes to tenancy law

12 March 2021

Landlords and tenants will be affected by the recent changes to the Residential Tenancies Act 1986. Some changes took effect in August 2020 and February 2021.
Scam alert - fake identity and donation scam

22 December 2020

Everyone is vulnerable to scams, now more than ever. Netsafe has reported large increases in the number of scam and fraud reports on their website this year.
Fraud Awareness Week 2020

13 November 2020

This week is Fraud Awareness Week and we’re encouraging people to ‘stop and think - is this for real?’
Consumer travel reimbursement scheme – advice about travel refunds and credits

10 September 2020

On 8 September, the government announced a consumer travel reimbursement scheme to assist travel agents with returning refunds and credits.
New caps on loan fees and interest

29 May 2020

To protect people from excessive interest and fees on credit contracts, the Government has updated the Credit Contract and Consumer Finance Act (CCCFA).
Trading Standards warns parents and carers not to use inclined sleepers following ban

19 December 2019

Inclined infant sleep products have been banned after being implicated in 73 deaths overseas.
It’s ‘Good to Know’ about your consumer rights

11 November 2019

Consumer Protection began their first TV campaign this week. The segments emphasise that “it’s good to know your consumer rights”.
Scam alert – Visa-holders targeted by fake callers

12 August 2019

A common scam targeting visa-holders is doing the rounds again and Immigration New Zealand (INZ) is urging people to be on the alert and not to be taken in.