If you want to keep them, you are protected by the Consumer Guarantees Act if they are faulty.
If you don't want the items, the supplier has 10 working days to collect them. You must:
- make them reasonably available in an obvious place, eg under cover on your doorstep
- look after the items, otherwise you may have to pay if they are lost or damaged.
It's illegal for a supplier to:
- invoice you if you haven't agreed to receive the product or service, unless they make it clear you do not have to pay
- say you have to pay for the goods or services because you did not reject them — if you didn't agree to receiving the items, you don't have to pay even if you don't contact the trader to tell them you don't want them.
If they don’t collect the items, you can keep them for free after the 10 days have passed. If the supplier is in trade, you can also keep the products if you were not told about your rights at the time of delivery.
You can’t keep the products for free if you know they were not intended for you, eg addressed to someone else, or you were unreasonable about collection.
If the supplier performed a service for you without your prior agreement, you can cancel after the work has been done and you don’t have to pay. If your property has been changed or damaged, they must return it to the condition it was in before for free.
Door-to-door and telemarketing sales(external link) — Commerce Commission