COVID-19: Auckland and parts of the Waikato region are at Alert Level 3. The rest of New Zealand is at Alert Level 2. Find information about consumer impacts during COVID-19 alert levels.

Financial issues and COVID-19

If you find it hard to pay your bills or loan payments, or to pay for essential products or services, help is at hand. Options include:

  • Ask your lender how to make repaying more manageable.
  • Talk to a free financial mentor at MoneyTalks on 0800 345 123
  • Check if you qualify for financial support, eg wage subsidy or urgent no-interest loan.
  • Check with Work and Income case managers on how clients can get help with essential non-food items.

Financial support

Work and Income(external link)

Money Talks(external link)

Good loans - Good Shepherd(external link)

When you get a product up front and pay it off over time. You can also be charged interest and fees.

How it works

A hire purchase (legally called a credit sale) is when you buy something and pay for it later. This means you:

  • usually pay in instalments
  • can take the item home right away
  • might get the finance through the seller or through a separate finance company
  • can be charged interest.

There's usually a set-up fee and interest charges, so you might end up paying more than if you buy something outright.

Understand the true cost

Contracts and sales agreements


icon car

Test your know-how

Before finalising an agreement to buy on credit, what must the finance company make sure of?

You can afford the repayments and that buying on credit meets your requirements.

Hire purchase is different to layby because you take the item right away and might pay interest.

Your rights

A hire purchase is a consumer credit contract. A consumer credit contract is an agreement to borrow money or buy products on credit for your personal use, and the lender charges you interest and fees.

The lender may also take a security interest, which means they can take the product back if you don't make your payments. The lender must be a business that regularly provides credit, eg a finance company.

Your rights are protected by the Credit Contract and Consumer Finance Act. The lender must check the loan or credit meets your needs, and make sure you can afford repayments. For high-cost loans:

  • Lenders cannot ask you to pay back more than twice the amount borrowed.
  • They cannot charge compound interest.
  • They cannot charge more than 0.8% of the unpaid loan balance in interest and fees per day when averaged across the loan term.
  • Default fees for missed payments must be $30 or less.

For full details on your rights:

Credit contracts: Plain English definitions

Until you pay off the item, the lender is usually entitled to repossess it if you miss payments.


Getting approved for credit

Before finalising an agreement to buy on credit, the finance company must make sure:

  • you can afford repayments
  • buying on credit meets your requirements.

They might look at:

  • your credit history
  • your current ability to pay and income
  • your age, eg if you're over 18
  • if you owe money to other lenders, eg your bank.

Credit checks, scores and history


Sometimes insurance or an extended warranty is a condition of buying on credit, so long as these cover reasonable risks and don't double up on insurance you already have.

Examples include:

  • payment protection insurance so payments can still be made if something happens, eg you lose your job
  • gap insurance to pay the balance if the product is destroyed and your other insurance does not fully cover what you still owe.

Before you sign anything, the retailer or finance company must make sure the insurance meets your requirements and you will be able to make the insurance payments. They must also give you a copy of each policy before the insurance is arranged.

Example — Insurance not needed

Tim buys a new gaming system on hire purchase. The retailer tries to make him take out redundancy insurance. Tim does not currently have a job, so he can turn down the extra insurance.

If things go wrong

Faulty products

Contact the retailer but don’t stop your payments. If you do, you are breaking your contract and may be charged penalty interest. The retailer must address the problem with a repair, replacement or refund. In the meantime you must keep paying.

Faulty products

If you want to cancel the agreement

You can cancel within five working days, but you will have to pay the full price up front.

Credit contracts: Plain English definitions

If you damage, lose or sell the products

If you damage, lose or sell products before you have paid them off, you still have to make your payments.

If you fall behind on payments, the finance company may have the right to repossess the product(s) you bought on credit. They can only take products identified in the agreement, eg the TV bought on hire purchase.


If you can't keep up to date with payments

If you struggle to pay on time, it's best your lender knows as soon as possible. A budget adviser or free financial mentor can talk to the lender on your behalf. They can also help create a realistic budget and repayment plan, based on your income and living costs.

Free confidential advice(external link) — MoneyTalks

Find more on dealing with debt:

Payment problems

More help

Get support at any point from:

  • MoneyTalks — this helpline gives free budgeting advice to individuals, family and whānau. Financial mentors can help you understand your financial situation, organise your debt and plan for the future. They can also put you in touch with a local budgeting service and help you address issues you're having with lenders. Contact them on 0800 345 123. Or by live chat, email or text, if you prefer.
  • Citizens Advice Bureau (CAB) — this is a free, independent service, run by volunteers. CAB can advise you on your consumer rights and obligations, in person, by phone, or online.

Contact information(external link)  — MoneyTalks

A CAB near you(external link)  — Citizens Advice Bureau