If you don’t spend the full amount on an electronic card, you can redeem the balance on another date. With paper vouchers, the store may give you another voucher if the remainder is more than $5, or change if it is less than $5. However, the store does not have to give change unless the terms of the voucher say they will.
If there is no expiry date, you can use the voucher or preloaded card whenever you want.
If there is an expiry date, the retailer has no obligation to accept it after the expiry date has passed.
It's a good idea to use vouchers as soon as possible. If the business is insolvent, you can't use the voucher. You might get your money back, but it will take time.
Lost vouchers and cards
If you lose your gift voucher the store doesn’t have to replace it — but they might if it was made out to you specifically and is not transferable to anyone else.
If you lose a pre-loaded debit card, you may be able to get a replacement card but you will need to check with the store. You might be charged a fee for the replacement card.
Additional fees and charges
Gift vouchers should not have any additional fees or charges.
Prepaid cards like phone cards and Prezzy Cards may charge additional fees — check when you buy the card.
If things go wrong
Contact the retailer first
Go back to where you bought the voucher first. Try to negotiate a solution to any problems with your voucher or prepaid card.
Be prepared to say what you want the seller to do about the situation, eg if you want a refund, an extension of the expiry date, or a promise to deliver goods or services within an agreed time frame.
If you can’t come to an agreement on the issue, you can make a formal complaint or take a case to the Disputes Tribunal.
How to complain
If you have a problem with a voucher bought from a daily deal site, go back to the daily deal site first.
Retailer gone out of business
If a retailer goes out of business, it is unlikely you will get any money back from unused vouchers. If the business has gone into receivership, you can try to contact the liquidators to make a claim.
If the person who paid for the voucher paid by credit card, they should apply to the bank for a chargeback to get a refund as soon as they hear the business has gone bust.
Gone out of business