Had a delay, issue, or fault with a product you purchased online or in store in New Zealand? The Consumer Guarantees Act and the Fair Trading Act may cover you. Use this tool to see what consumer rights you may have to resolve with the supplier.

How to resolve your product issue

Answer these questions to find out if you may claim a repair, refund, or replacement from the seller.

Note: Consumer Guarantees Act (CGA) only applies to products bought from businesses, including online traders.

1. Who sold you the product?