Guidance for consumers on extreme weather events

While businesses are free to set their own prices, there has been some public concern about price increases on goods and services at this time. If you feel you’re being asked to pay too much Report price increases on Price Watch — Ministry of Business, Innovation and Employment

Concerned about the quality, price or timing of a service you've had provided from a business, tradesperson or professional? Use this tool to find out what rights you have to ask for a remedy.

How to resolve your service issue

Answer these questions to find out if you may claim a remedy, eg work redone or a refund.

Note: Consumer Guarantees Act (CGA) only applies to services provided by businesses. Examples include household plumbing, car repairs, haircuts, and broadband.

1. Who provided the service?