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COVID-19: Auckland and parts of the Waikato region are at Alert Level 3. The rest of New Zealand is at Alert Level 2. Find information about consumer impacts during COVID-19 alert levels.

Use this tool to find out if you may claim a remedy for a service.

Answer these questions to find out if you may claim a remedy, eg work redone or a refund.

Note: Consumer Guarantees Act (CGA) only applies to services provided by businesses. Examples include household plumbing, car repairs, haircuts, and broadband.

1. Who provided the service?