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COVID-19: New Zealand has moved to the traffic light system (COVID-19 Protection Framework). For information on what the traffic light setting is in your region, see the Unite Against COVID-19 website.  

 

Find information on consumer impacts during COVID-19.

Use this tool to find out if you may claim a repair, refund or replacement.

Answer these questions to find out if you may claim a repair, refund or replacement from the seller.

Note: Consumer Guarantees Act (CGA) only applies to products bought from businesses, including online traders.

1. Who sold you the product?