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COVID-19: Auckland and parts of the Waikato region are at Alert Level 3. The rest of New Zealand is at Alert Level 2. Find information about consumer impacts during COVID-19 alert levels.

Use this tool to find out if you may claim a repair, refund or replacement.

Answer these questions to find out if you may claim a repair, refund or replacement from the seller.

Note: Consumer Guarantees Act (CGA) only applies to products bought from businesses, including online traders.

1. Who sold you the product?