Find out your consumer rights for events or flights in New Zealand. Learn what to do if plans change, including refunds, cancellations and ticket conditions.
This tool helps you understand your rights and check if you may be entitled to a remedy, such as a refund, for travel or event problems in New Zealand or overseas.
You can use it if you have issues such as:
- lost luggage
- a cancelled flight
- a delayed flight in New Zealand, or
- a disrupted event.
How to resolve your event or flight issue
Answer these questions to find out what you may be entitled to and what you can do next, including whether a refund may apply. Your rights and refund options depend on what was affected.