The next steps to take if you are unable to resolve an issue with a faulty product or service.
Contact the retailer or service provider about a fault or problem first. You have a number of options if you cannot resolve the issue with them.
The Commerce Commission(external link) if you wish to report a business for false or misleading statements or conduct.
The Privacy Commissioner(external link) if you believe your privacy has been breached.
The Auctioneer’s Association(external link) for complaints about auctions and auctioneers.
The consumer protection agency in the country where the business is based. See the list on econsumer.gov(external link)
Unlicensed second-hand dealers can be reported to the Licensing Authority of Second-hand Dealers and Pawnbrokers(external link).
Energy Safety(external link) for direct safety issues with an electrical or gas product
You can make a claim to the Disputes Tribunal of up to $15,000 ($20,000 if both parties agree) or the District Court (claims over $15,000) for disputes on contracts to cancel the sales/services contract and get compensation.
The Auctioneer's Association will investigate compliants about the auctioneer and any unethical behaviour, standard of service, negligent advice or service and non-payment of proceeds due or any other matter of concern.
econsumer.gov can offer advice on bringing a claim against an overseas trader.
Contact the retailer or service provider to try to resolve the issue directly.
If you are not able to resolve the dispute, you may wish to apply to the Disputes Tribunal or District Court depending on the value of your claim.
You can also report the business to the Commerce Commission if they have misled you when supplying products or services under the Fair Trading Act.
The Commerce Commission is responsible for enforcing this Act and making sure auctioneers and traders comply. They don’t investigate every complaint and will not get financial compensation for you, so you still need to take action yourself.
econsumer.gov won’t pursue your complaint. It monitors trends, uncovers scams and investigates suspect companies.
Provides information how to make a complaint if you feel a business is not complying with the Fair Trading Act.
Provides information about choosing an auctioneer and how to make a complaint.
A joint initiative from consumer protection agencies from 36 countries, it allows you to report consumer scans from overseas sellers and providers information about other ways of resolving your complaint.
The Ministry of Justice website provides information on the Tribunal and how to apply.
Information about your local District Court can be found on the District Courts of New Zealand website.