News & resources
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Displaying 21 – 36 of 39 results
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Are your products fit for purpose?
4 September 2017
Ever bought something and then later realised that it doesn’t do the job you asked for it to do? The Consumer Guarantees Act (CGA) protects New Zealanders. -
Scam alert - Warning on fake invoices from Corporate Portal
21 August 2017
A scam alert on invoicing scams from Corporate Portal New Zealand. -
25 years of the Banking Ombudsman marks a time to reflect
2 August 2017
Happy birthday to the New Zealand Banking Ombudsman Scheme that today celebrates 25 years of handling consumer banking disputes. -
Services up to scratch?
20 July 2017
Did you know that the Consumer Guarantees Act protects you from problems associated with services as well as products? -
Scam alert - Fake jobs on offer in New Zealand
17 July 2017
Scammers pretending to be senior executives are targeting victims with offers of fake jobs in their New Zealand companies. -
Power up on your rights with the Consumer Guarantees Act
30 June 2017
Acceptable quality is when you buy a product and it does what it is meant to. -
Power up on your Consumer Guarantees
18 June 2017
Over the next few months Consumer Man and Purchase Woman, our consumer heroes, will be schooling you on your general rights and responsibilities under the Consumer Guarantees Act. Take our quiz now and test your knowledge! -
Scammers take advantage of WannaCry ransomware attack
17 May 2017
Scammers have been quick to find a way to financially benefit from the recent global ‘WannaCry’ cyber attack that has been targeting older computer operating systems and locking files until a ransom is paid.What’s the scam?Cold-callers are targeting New Zealanders by telling... -
National Consumer Survey 2016
8 May 2017
National Consumer Survey is a survey conducted by the Consumer Protection team, part of the Ministry of Business, Innovation and Employment. In 2016 we surveyed more than 1,200 New Zealanders to gain a better understanding of what consumers know about their rights, where the... -
Fake emails from “Consumer Affairs”
30 March 2017
We’ve received reports from business owners who have received emails from a sender claiming to be “Consumer Affairs”.Emails come from compt.dept.sr@outlook saying they work on behalf of Consumer Affairs and the company they work for has a complaint lodged against the busines... -
Scam alert - Boost your business email security to stop scammers
22 February 2017
Consumer Protection and cloud accounting software company Xero are advising New Zealand business owners to review their email account security following a fraud
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Samsung Galaxy Note 7 – Safety Recall
11 October 2016
At the beginning of September 2016 Samsung issued a recall for all Galaxy Note 7’s sold in New Zealand because the battery could overheat and catch fire. -
Warning about phone survey scam that offers non-existent cash prizes
10 October 2016
The Commerce Commission is warning New Zealanders about being cold-called by a company called Li Bai Corporation, as it is believed to be a scam. -
Takata airbag recall. What you need to know.
4 October 2016
Check if your car is affected. -
A high-end vehicle scam uncovered
30 September 2016
Don’t get pressured into handing over anything you’re selling until you’re sure you’ve received the funds for it. -
Commission releases 2016 Consumer Issues Report
29 September 2016
Consumer Issues Report 2016 -
Fraud and its far reaching effects hit the big screen
22 September 2016
New Zealand first Fraud Film Festival taking place in November. -
Building confidence among homeowners
7 September 2016
Build it right by choosing the right people for your home building job is the message of a new consumer and industry awareness campaign.With housing construction activity showing little sign of slowing down, more and more New Zealanders are embarking on home construction or ... -
Minister Goldsmith launches the redeveloped Consumer Protection website
2 September 2016
Commerce and Consumer Affairs Minister Paul Goldsmith officially launched the redeveloped Consumer Protection website today at a forum in Wellington.“The new website makes things easier for consumers,” says Mr Goldsmith.“All New Zealanders can use this website to access stra... -
Scam alert - Consumer Protection warns people to be wary of a spam email claiming to be from NZ Post.
22 August 2016
The email is being sent from a variety of email addresses and uses a number of subject lines, including “you have to update your shipping address” and “a delivery man wasn’t able to bring the parcel”. This is a spam and involves ransomware which can encrypt files on the host... -
Minister calls for consumers to take stock of finances
19 August 2016
Commerce and Consumer Affairs Minister Paul Goldsmith has today called for people to use the drop in the Official Cash Rate (OCR) as a chance to review finances and savings and consider debt reduction.“With the fall in the OCR and possible flow on to mortgage and deposit rat...