Do consumer laws cover you?
Laws protect you as a consumer when you're buying, trading or sharing information with sellers and businesses in New Zealand, including:
- Consumer Guarantees Act — covers issues with products or services you've paid for
- Fair Trading Act — makes it illegal for sellers to misrepresent their products or services
- Privacy Act — makes sure your personal information is kept safe and secure
- Credit Contracts and Consumer Finance Act — protects you when you borrow money or buy products or services on credit.
Before you complain, it's a good idea to check if the law supports you. If you can state which of your rights has been breached, you'll have a better chance of getting a good resolution.
If you have bought something privately or second-hand, you are not covered by the same laws as when you buy something new.
Private sales and second-hand goods