If things go wrong
Report a trader to the Commerce Commission
The Commerce Commission is responsible for enforcing the FTA. Reports from the public help it identify traders suspected of regularly breaking the rules.
Making a complaint(external link) — Commerce Commission
The Commission can investigate traders and take steps to ensure they stick to the rules by either:
- giving advice on how to comply with the law
- issuing warnings
- taking them to court.
The Commission can't act on your behalf about your specific issue. If you can't resolve the issue with your lender, complain to the lender's dispute resolution scheme.
Take legal action
You can also take legal action of your own against a trader under the FTA.
If you bring a claim in the Disputes Tribunal or the District Court they may grant a number of orders, including:
- the trader pays damages to you if you have suffered some loss or damage
- a contract be altered or made void
- money be refunded
- products be repaired or services supplied.
Enforcement of the Fair Trading Act(external link) — Commerce Commission