Products sold in New Zealand must be safe to use. Many products are covered by voluntary or mandatory product safety standards. These standards are written to test to a minimum level of quality safety to help prevent injuries or reduce the risk of them happening.
Mandatory product safety standards(external link) — Product Safety
Mandatory product safety standards (Chinese) [PDF, 3.1MB](external link) — Commerce Commission
Mandatory product safety standards (Hindi) [PDF, 5.8MB](external link) — Commerce Commission
Mandatory product safety standards (Korean) [PDF, 2.6MB](external link) — Commerce Commission
Bicycles, toys, children’s nightwear, baby walkers, cots and cigarette lighters are regulated in New Zealand. You should ask the supplier if those products meet minimum safety requirements.
If you have some concerns about the safety of a product or if you’re injured by a product, you should tell the retailer or supplier about it straight away.
For more information on your rights, choosing safe products and what to do with unsafe products can be found here:
Product safety(external link)
Some products that you’ve bought might have been recalled due to quality or safety concerns.
You can keep dangerous products out of your home by signing up for product recall alert emails. You can be alerted to all recalls or select from a list of product categories.
Subscribe to Product Recalls(external link) — Product Recalls