The next steps to take if you are unable to resolve an issue about the fuel quality at a petrol station.
Trading Standards Making a complaint(external link) to report the service station.
The Commerce Commission(external link) to report a petrol station if they have given false and misleading information in the promotion and sale of products and services, or engage in price-fixing.
The Privacy Commissioner(external link) if you believe a tradesperson has interfered with your privacy.
Trading Standards will investigate complaint about poor quality fuel and will follow it up with the oil company concerned.
The Commerce Commission is responsible for enforcing the Fair Trading and Commerce Acts and making sure traders comply.
The Disputes Tribunal deals with claims up to $15,000 (or $20,000 if both parties agree). The District Court deals with claims over $15,000.
The Commerce Commission doesn’t investigate every complaint and will not get financial compensation for you, so you still need to take action yourself.
The Dispute Tribunal charges a fee for making an application. Find the latest fees on the Ministry of Justice website(external link).
Provides information on how they monitor fuel quality and how to make a complaint.
Visit the website
Phone: 0508 627 774
International Phone: 00 64 3 962 2580
Provides information how to make a complaint if you feel a business is not complying with the Fair Trading Act.
The Ministry of Justice website provides information on the Tribunal and how to apply.
Information about your local District Court can be found on the District Courts of New Zealand website.
Provides information on the Privacy Act and how to make complaints about breaches of the Act.
Visit the website(external link)
Phone: 0800 803 909