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  • news services

    Services up to scratch?

    20 July 2017

    Did you know that the Consumer Guarantees Act protects you from problems associated with services as well as products?
  • hands desk office working

    Scam alert - Fake jobs on offer in New Zealand

    17 July 2017

    Scammers pretending to be senior executives are targeting victims with offers of fake jobs in their New Zealand companies.
  • Man with a laptop pondering his consumer rights

    Power up on your rights with the Consumer Guarantees Act

    30 June 2017

    Acceptable quality is when you buy a product and it does what it is meant to.
  • CGA

    Power up on your Consumer Guarantees

    18 June 2017

    Over the next few months Consumer Man and Purchase Woman, our consumer heroes, will be schooling you on your general rights and responsibilities under the Consumer Guarantees Act. Take our quiz now and test your knowledge!
  • Ransomware

    Scammers take advantage of WannaCry ransomware attack

    17 May 2017

    Scammers have been quick to find a way to financially benefit from the recent global ‘WannaCry’ cyber attack that has been targeting older computer operating systems and locking files until a ransom is paid.What’s the scam?Cold-callers are targeting New Zealanders by telling...
  • Power up your knowledge with Consumer Rights Day case studies

    15 May 2017

    Consumer Rights Day is a nationwide roadshow run regularly by the Consumer Protection team. It brings together speakers from a broad range of organisations to present to community advisers who  have clients with  consumer-related complaints.Attendees can build on their exist...
  • 2016 National Consumer Survey

    National Consumer Survey 2016

    8 May 2017

    National Consumer Survey is a survey conducted by the Consumer Protection team, part of the Ministry of Business, Innovation and Employment. In 2016 we surveyed more than 1,200 New Zealanders to gain a better understanding of what consumers know about their rights, where the...
  • Missed Called Scam

    ‘Missed call’ scam on the rise

    5 April 2017

    If you've received an unexpected call lately from an overseas number that you don’t recognise, you’re not alone. The ‘missed call’ or Wangiri scam – Japanese for ‘one ring and cut’ – has been on the increase over the last few weeks. New Zealand targets of the scam report the...
  • Fake email

    Fake emails from “Consumer Affairs”

    30 March 2017

    We’ve received reports from business owners who have received emails from a sender claiming to be “Consumer Affairs”.Emails come from compt.dept.sr@outlook saying they work on behalf of Consumer Affairs and the company they work for has a complaint lodged against the busines...
  • Gmail tech support

    Scam alert - Gmail tech support website not all it appears

    14 March 2017

    Some websites are cleverly designed to appear legitimate, but a few easy checks can uncover a different story.Scammers can quickly set up websites that use familiar logos and colours that act as ‘phishing’ sites, designed to lure in unsuspecting targets for scamming. A site ...