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  • Missed Called Scam

    ‘Missed call’ scam on the rise

    5 April 2017

    If you've received an unexpected call lately from an overseas number that you don’t recognise, you’re not alone. The ‘missed call’ or Wangiri scam – Japanese for ‘one ring and cut’ – has been on the increase over the last few weeks. New Zealand targets of the scam report the...
  • Fake email

    Fake emails from “Consumer Affairs”

    30 March 2017

    We’ve received reports from business owners who have received emails from a sender claiming to be “Consumer Affairs”.Emails come from compt.dept.sr@outlook saying they work on behalf of Consumer Affairs and the company they work for has a complaint lodged against the busines...
  • Gmail tech support

    Scam alert - Gmail tech support website not all it appears

    14 March 2017

    Some websites are cleverly designed to appear legitimate, but a few easy checks can uncover a different story.Scammers can quickly set up websites that use familiar logos and colours that act as ‘phishing’ sites, designed to lure in unsuspecting targets for scamming. A site ...
  • Real-life case studies the focus at Christchurch Consumer Rights Day

    6 March 2017

    Consumer Rights Day is a regular nationwide roadshow run by the Consumer Protection team and brings together speakers from a broad range of organisations to present to community advisers who regularly deal with clients that have consumer-related complaints.Attendees can buil...
  • Hacker

    Scam alert - Boost your business email security to stop scammers

    22 February 2017

    Consumer Protection and cloud accounting software company Xero are advising New Zealand business owners to review their email account security following a fraud
  • Consumerman

    New campaign will power up your consumer knowledge

    17 February 2017

    Got a consumer rights issue, and don’t know where to turn?Consumer Man and Purchase Woman to the rescue!Many New Zealand consumers are often unaware of their rights when buying goods and services, and this lack of confidence and knowledge can lead to problems that can be avo...
  • Scam alert - Elderly New Zealanders scammed for thousands of dollars

    16 February 2017

    The elderly are the latest victims to be targeted in a recent phone scam resulting in the loss of thousands of dollars.In the scam elderly targets are called by a telco or utility company claiming that there is a problem with their payment, and the service will be cut off im...
  • Scam alert: Police warning on email infringement notices

    1 February 2017

    NZ Police are advising the public to carefully review any infringement notices they receive via email, following a recent scam.In the scam people receive an email claiming to be from the Police advising them that they have been issued with an infringement notice, and immedia...
  • comp

    Calling all website users

    21 December 2016

    Please take our quick survey and help us to continue to improve our website.
  • christmas optimised

    12 consumer tips for Christmas

    5 December 2016

    Know your consumer rights and how to keep safe this Christmas.We have chosen 12 tips to avoid most common consumer issues that come with other festive-season favourite activities. Tis the season to be shopping online. Shopping online can be a very handy way to purchase gifts...