The legal requirements for fuel quality, and your rights when buying fuel such as diesel or petrol.

Service stations must not mislead on price

When you buy petrol or diesel, you have rights under the Consumer Guarantees Act (CGA) and the Fair Trading Act (FTA).

The FTA applies so that companies can’t misrepresent the qualities of fuel, eg it’s illegal to sell petrol labelled as Premium Unleaded when it’s really Unleaded 91.

Petrol prices are not regulated by the government, but shop around for the best price when buying fuel. Most service stations have days when fuel is cheaper. Service stations must not make false or misleading claims about their prices under the FTA either.

This means the price listing should be the same:

  • on all outdoor signs
  • at the pump
  • at the cash register.

The government does monitor petrol stations for fuel quality and compliance with the Engine Fuel Specifications Regulations(external link). These regulations govern important properties of petrol and diesel, to protect people and the environment.

Know your rights

Your rights under the Consumer Guarantees Act mean that fuel bought for your personal use must be:

  • of acceptable quality
  • fit for purpose
  • free of minor defects
  • safe.

If these minimum guarantees aren’t met, you should go back to the petrol station and ask for a remedy that includes repairs, exchange or a refund.

Under the Fair Trading Act, you have protection from:

  • false or misleading representations or statements about the fuel or petrol prices
  • unsubstantiated claims that have no basis in fact
  • unfair sales practices.

See also:


Fuel quality

The Engine Fuel Specifications Regulations(external link) describe the most important performance properties of your fuel, such as the octane number. They also specify limits for components that could harm you, your vehicle or the environment.


Monitoring scheme

Under the national fuel quality monitoring scheme, Trading Standards (part of the Ministry of Business, Innovation and Employment) organises testing of petrol and diesel samples to ensure fuel companies are complying with the regulations. Approximately 30–40 samples are tested each month.

Motorists fund the fuel quality monitoring scheme through a small part of the petroleum fuels monitoring levy.

A small number of samples may fail because the fuel has been contaminated somewhere along the distribution chain. For example, some diesel may have mistakenly been put into a service station’s petrol tank.


Accuracy of petrol pumps

Trading Standards appoints Accredited Persons to check that fuel pumps are accurate under the Weights and Measures Act. A certificate of accuracy will be issued and a small adhesive label placed on the pump where you can see it.

While car manufacturers’ stated capacities for fuel tanks are not precise measurements, petrol pumps are calibrated measuring instruments, so they may differ. Also, the design of car fill pipes allows fuel or vapour to sometimes shut off the petrol pump nozzle at an early stage in the fill.

It is safer not to fill the petrol tank right to the top, as petrol will expand – due to the temperature in the car being higher than that in the underground storage tank.

All petrol pumps must be certified accurate.


Prices

You should always:

  • check that the price on the pump matches the price on the sign
  • make sure that the pump is set to zero before you start
  • remember the pump number and price so the cashier doesn’t charge you incorrectly
  • check your receipt.

Although petrol prices are not regulated, petrol stations can’t get together to fix prices so that there is no competition within a local area. Price-fixing is illegal under the Commerce Act(external link).

Read the Commerce Commission’s factsheet on Price fixing and cartels(external link).

If things go wrong

Contact the service station

If you think there's a problem with your fuel, contact the service station or oil company that sold it to you.

They will investigate your complaint, possibly test the fuel involved, and let you know the result. Fuel samples may be tested for any of the properties specified in the regulations, depending on your complaint. 

Read Resolve a problem to find out more.


Next steps

If you are unable to resolve your issue directly with the service station or oil company, our Resolve It tool has information to help you take the next steps.

Resolve it: Petrol stations and fuel quality 


Need more help?

Contact us for more guidance.

Common situation

Price-fixing

Jack notices all the petrol stations locally are charging exactly the same prices for unleaded petrol for the month of September. He finds this odd and contacts the Commerce Commission to report it. The Commission may choose to investigate whether the petrol stations have got together to fix prices.