Skip to content Skip to search Skip to primary navigation Skip to secondary navigation
Consumer Protection
Search
    1. Home ›
    2. General help ›
    3. Ways to buy and pay
    Ways to buy and pay

    Ways to buy and pay

    What to consider when buying online and in person — plus different payment methods.

    On this page

    • ​​Online shopping

      Shopping online is convenient, but it can be harder to sort out problems, especially if…
    • ​​In-store shopping

      ​When you shop in-store, you're protected by New Zealand's consumer laws.
    • ​Auctions

      Real estate, used cars, antiques and other products are often sold at auctions. Your rights…
    • ​​Private sales and second-hand goods

      Your rights when buying from a dealer or online trader, including Trade Me. These rights…
    • ​​Telemarketing and door-to-door sales

      Special rules apply to uninvited direct sales, eg door-to-door, mail order and infomercials sales.
    • ​Truck shops

      If you buy from a mobile trader, you have the same rights as if you…
    • ​​Laybys and buy now, pay later

      Layby means you pay instalments and get the item once it's paid off. Buy now,…
    • Hire purchase and buying on credit

      When you get a product up front and pay it off over time. You can…
    • ​​Gift vouchers and pre-loaded cards

      These can be exchanged for products or services up to the value of the voucher…
    • Cash and EFTPOS

      Cash and EFTPOS are both ways of paying for an item immediately using your own…
    • Credit card​​s

      ​Your rights and things to watch out for when buying goods or services with a…
    • Direct debits and automatic payments

      ​Your rights when setting up, changing or cancelling a direct debit or automatic payment.

    Looking for other topics?

    Search Form
    Main menu
    General help Help by product & service Business guidance News & updates Research and Resources
    What are you looking for?
    Consumer Guarantees Act ​​Fair Trading Act ​​Faulty and unsafe products Publications School resources
    About us
    Contact Us Sitemap About us
    Copyright Disclaimer Privacy

    © 2023 Consumer Protection