The next steps to take if you are concerned that you may have been scammed.

Who do I go to?

NetSafe(external link) if you have been the victim of any sort of scam. They will direct you to the organisation best able to investigate or advise you on various types of scams or frauds.

If you are in danger or a crime is being committed, call 111 or visit your nearest Police Station(external link).

What kind of problems do they handle?

Netsafe is an independent non-profit organisation. Their purpose is to promote confident, safe, and responsible use of online technologies.

Generally Netsafe handle reports about:

  • any online scams and frauds
  • objectionable material and offending against children
  • privacy breaches
  • problems whilst shopping online
  • attacks on computer systems.

However, they will also be able to give advice on other scams such as postal, telephone or letter scams.

What do I need to do?

  1. When you realise that you are being scammed, stop all contact and avoid sending any further payments. Block the scammer if you have been scammed online. Don’t reply to emails or letters that scammers have sent you.
  2. If you are the victim of a financial scam or credit card scam, contact your bank immediately. They will have a policy in place to deal with fraud.   
  3. Report scams to Netsafe. They will direct you to the organisation best able to investigate or advise you on various types of scams or frauds.
  4. If you have a complaint about a photo or video posted on social media sites like Facebook and Instagram without your consent, you can contact the site to request that the offending material be removed. 
  5. Be aware of ‘recovery’ scams. Don't give anybody any more money on the promise that they will get your lost money back. It's just another scam. Don't believe them if they say they are from a government agency and they want you to play along with a ‘sting’ operation.

What else do I need to consider?

Keep up-to-date with the latest scam alerts.

Where can I get more information?


Provides information on online safety for a variety of audiences and allows people to report scams through their website.

Report a scam(external link)
Phone: 0508 NETSAFE 0508 638 723

Ministry of Justice

Provides information on the Harmful Digital Communications Act including the provisions of the Act and Safe Harbour provisions.

Visit the website(external link)
Phone: 04 918 8800 (General Inquiries)

Financial Markets Authority

Provides information on compliance obligations for those working in the financial sector and how to make a compliant if a business has breached the legislation they enforce.

Visit the website(external link)
Phone: 0800 434 566

NZ Police

Find details for your local Police station.

Visit the website(external link)