Before you buy smart products
Smart products connect to the internet, sometimes called the Internet of Things (IoT). Examples include fitness monitors, lights that switch on and off via your smartphone, or fridges that send alerts if you run low on milk.
Your consumer rights are the same as for any faulty product — a refund, repair or replacement. Contact the retailer. It’s their responsibility to solve any issues with the manufacturer or software company.
But you also need to think about privacy and online security breaches.
Smart products collect a certain amount of data during set-up and use. Check the terms and conditions. Make sure you know what information will be collected, and how the company will use and store it. If you are not happy with how your information will be collected or stored, it’s best not to buy the smart product.
Before you buy