If things go wrong
We have advice on quotes and estimates from builders and tradespeople in our Home renovations and repairs section in Help by product and service.
Estimates and quotes — Home renovation and repair
You may want to complain if:
- you are charged more than you were quoted
- the cost is much higher than the estimate
- you think you've been charged an unreasonable amount.
First try to sort out the problem with the service provider: Remind them what you expected to pay. Show them the original quote or estimate.
Gather evidence and think about what you are going to say. Check what the business can and cannot do in Your rights above.
How to complain
If you can't come to an agreement: consider taking your case to a disputes scheme, the Disputes Tribunal or District Court.
Taking your complaint further
If you think you've been misled: you can report the business to the Commerce Commission.
The Commerce Commission enforces certain consumer laws, including the Fair Trading Act. They don't act on behalf of individuals and cannot investigate every complaint. But their investigations do help make sure businesses are complying with the law. Your information helps them assess which consumer issues are causing greatest harm.
Make a complaint(external link) — Commerce Commission
Fair Trading Act
Get support at any point from:
- Citizens Advice Bureau (CAB) — a free, independent service, run by volunteers. CAB can advise you on your consumer rights and obligations, in person, by phone, or online.
- Community Law Centre — offers free one-on-one legal advice to people with limited finances. The organisation has 24 community law centres throughout the country. You can find legal information and other resources on its website.
Find a CAB(external link) — Citizens Advice Bureau
Our law centres(external link) — Community Law Centres