Before you buy
These are things to watch out for when thinking about buying parallel imports.
Limited after-sales support
Anything you buy from a retailer in New Zealand is covered by the Consumer Guarantees Act (CGA), but manufacturer's or extended warranties may not apply to parallel imports, and support like call centres may not be available.
If the goods are faulty, or don't meet the acceptable quality standard, speak to the supplier for a remedy.
Watch out for goods designed for use in overseas markets, such as:
- products with manuals that are not in English
- chargers that only fit overseas power points
- smartphones locked to overseas networks.
Sometimes parallel imported products are refurbished rather than new. This means the product (usually electronics like smartphones or games consoles) has previously been returned to the manufacturer because of a fault. The products have been fixed before you buy them, but they might be more likely to suffer from further faults.