If things go wrong
Ask to see the information a business has about you. If it's wrong, it's your right to get it corrected. You can ask for your details to be deleted, but the business doesn't have to agree.
If you think your personal information has been used without your permission, talk to the business you think misused your information. Ask to speak to their privacy officer, or a manager if they don't have one.
If you can't resolve the problem with the original business, you can make a complaint to The Privacy Commissioner.
Making a complaint(external link) — Office of the Privacy Commissioner
Complain about spam
If you are receiving emails, texts or faxes you did not sign up for, you can complain to the Department of Internal Affairs.
Complain about spam(external link) — Department of Internal Affairs
Get support at any point from:
- Citizens Advice Bureau (CAB) — a free, independent service, run by volunteers. CAB can advise you on your consumer rights and obligations, in person, by phone, or online.
- Community Law Centre — offers free one-on-one legal advice to people with limited finances. The organisation has 24 community law centres throughout the country. You can find legal information and other resources on its website.
Find a CAB(external link) — Citizens Advice Bureau
Our law centres(external link) — Community Law Centres