COVID-19: New Zealand will move to the traffic light system (COVID-19 Protection Framework) on 3 December. For information on what the traffic light setting will be in your region, see the Unite Against COVID-19 website


Find information about consumer impacts during COVID-19 alert levels.

  • Consumer laws

    Laws that protect you when buying from, or sharing your information with, businesses selling in…
  • Ways to buy and pay

    What to consider when buying online and in person — plus different payment methods.
  • Guide to buying smart

    Making good decisions — about signing contracts, getting quotes, claiming on warranties and more.
  • Common consumer issues

    How to handle common problems with products, services, or the people who sell them.
  • How to complain

    Steps to take if you have an issue with an NZ product or service.
  • Scamwatch

    How to recognise, avoid, and take action against scams, protect personal information, and prevent identity…
  • COVID-19

    Consumer information during the current COVID-19 alert levels in New Zealand. This includes how businesses…
  • Consumer Rights Finder

    Find out your consumer rights and how to resolve an issue if there is a…