If there’s a problem with your car after purchase and it’s not your fault, you have more options if you bought from a car dealer.
If there is a fault with your car after purchase, and it’s not your fault, you can go back to the dealer to claim under the manufacturer’s warranty or under the CGA guarantees.
If the fault is serious, e.g., it can’t be repaired for a reasonable cost, you can reject the vehicle.
You must tell the dealer you are rejecting the vehicle within a reasonable amount of time.
If a faulty vehicle has caused damage to your property, you can also claim compensation.
If you cannot solve your issue directly with the seller, you can contact the Motor Vehicle Disputes Tribunal or report the dealer.
You can also report the trader to the Commerce Commission if you think you have been misled about the vehicle, e.g., price, quality, kilometres travelled, country or origin or the vehicle’s Consumer Information Notice (CIN) has incorrect information or wasn’t there.
Solving issues with your car dealer
Faulty and unsafe products
Make a claim(external link) — New Zealand Ministry of Justice
Motor Vehicle Traders Register(external link) — Motor Traders
Make a complaint(external link) — Commerce Commission