Viewing this video and these websites below, students can investigate this case for Ramesh and find out how to put it right.
As Ramesh was misled, he can cancel the sale and ask for a refund from Ruthie directly. He can also get assistance from Trade Me to resolve the issue and place feedback on the seller. If he has no success, he can make a claim to the Disputes Tribunal.
Ask the class: Would the same rules apply had Ramesh purchased the cell phone from a post on a neighbourhood FaceBook page?
Discuss with the class the notion of digital citizenship. What responsibilities do we have as digital citizens to present things fairly and accurately on digital sites? What other links can we identify between digital citizenship and consumer protection?
3. Buying online
Discuss buying online from overseas traders with the class.
Ask the students:
- What are your favourite online retailers and why?
- Are there any sites you don’t shop at? If so, why?
Have the students in small groups develop advice and guidelines for buying a cell phone online from an overseas retailer. Their guidelines should include:
- information about price compare sites
- information about review sites
- how to find out about companies selling phones
- how to tell if a website is secure for loading personal and credit card details
- the possibilities of redress should a transaction go wrong
- duty and taxes that must be paid on international purchases.
Home Learning: Encourage the students to discuss their learning at home. Have them, with their whanāu, develop three strategies they can use before buying an expensive item, to avoid making a mistake.