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Know your consumer rights and how to keep safe this Christmas.We have chosen 12 tips to avoid most common consumer issues that come with other festive-season favourite activities. Tis the season to be shopping online. Shopping online can be a very handy way to purchase gifts...

Don't be fooled by holiday prize draw scams that ask you to respond with personal information or money.

Two thirds of us have received suspicious emails from unknown people seeking money or personal details in the past year.

Beware of fake tax refunds or payment demands from scammers who impersonate Inland Revenue in order to steal your private information.

Scammers claiming to be from a government department or using the name of a respected member of society are cold-calling people to ask for personal details.

Use these free resources to help raise awareness of scams during Fraud Awareness Week (13–19 November).

If your home, land or contents have suffered damage in the recent earthquakes, you should lodge a claim with EQC as soon as possible.

Beware of cold callers pretending to be from the Earthquake Commission (EQC). Remember, EQC will not ask for payment before carrying out an assessment.

An international standard on consumer product safety could have a major and positive effect on New Zealand suppliers, products, and consumers.