The rules on what you must provide for customers, and when customers have rights to repairs, refunds or replacements for faulty products or substandard services.
This law applies equally to established bricks-and-mortar businesses, internet traders and temporary operations like pop-up shops.
The Consumer Guarantee Act (CGA) sets out quality guarantees any business or person in trade must provide to their customers.
It makes sure customers get what they pay for and, if needed, a repair, refund or replacement for a faulty product or substandard service.
Visual guide: What you must do for customers