How to complain
Steps to take if you have an issue with an NZ product or service.
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Check you have a case
How to work out whether you have a case to make a complaint about a... -
Prepare to complain
Steps to follow before you raise an issue with a business about a product or... -
Tips when complaining
Tips to help you make a successful complaint about a faulty product or service. -
Take your complaint further
If you can't agree a solution with a seller or supplier, options include mediation, district... -
Overseas customers buying from New Zealand
Follow the usual complaints process by phone or email if there's an issue with something...