How to complain

Steps to take if you have an issue with an NZ product or service.

Check you have a case

How to work out whether you have a case to make a complaint about a…
Prepare to complain

Steps to follow before you raise an issue with a business about a product or…
Tips when complaining

Tips to help you make a successful complaint about a faulty product or service.
Take your complaint further

If you can't agree a solution with a seller or supplier, options include mediation, district…
Overseas customers buying from New Zealand

Follow the usual complaints process by phone or email if there's an issue with something…