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    3. How to complain

    How to complain

    Steps to take if you have an issue with an NZ product or service.

    On this page

    • ​​Check you have a case

      ​How to work out whether you have a case to make a complaint about a…
    • Making a complaint

      Steps to follow before you raise an issue with a business about a product or…
    • ​​Take your complaint further

      ​If you can't agree a solution with a seller or supplier, options include mediation, district…
    • ​​Overseas customers buying from New Zealand

      Follow the usual complaints process by phone or email if there's an issue with something…

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