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    Common consumer issues

    Common consumer issues

    How to handle common problems with products, services, or the people who sell them.

    On this page

    • ​​Faulty products

      What to do when something doesn’t work, breaks easily, or doesn’t do what you expected...
    • ​​Refund, replacement, repair

      If a product or service breaks or isn't fit for purpose, ask for a repair,...
    • Repair damage after normal use

      Your rights when repairs are to fix wear and tear or because you broke it.
    • ​Shop breakages

      ​What you need to know if you break or damage something in a shop.
    • Poor quality or incomplete work

      What to do if a service is poorly done, unfinished, takes too long, or doesn't...
    • ​​Delivery issues

      ​Your rights and common problems when you use a carrier to move or transport items.
    • ​​Overcharging

      ​Your rights when a tradesperson or other service provider charges too much.
    • ​​Misleading prices or advertising

      ​Under the Fair Trading Act, businesses in New Zealand can’t mislead you with false information...
    • ​​Underweight or under-measure

      How to check if a seller has sold you the correct amount, and what to...
    • Change of mind

      A business usually doesn’t have to let you return an item you have simply changed...
    • ​​Gone out of business

      What happens if a trader or company closes down or goes out of business, and...
    • ​​Repossession

      If you have an overdue debt and fail to make payments on it, your belongings...
    • ​​Product recalls

      Products are recalled for safety or quality reasons. What you get depends on the issue,...

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