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What to do when something doesn’t work, breaks easily, or doesn’t do what you expected…
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If a product or service breaks or isn't fit for purpose, ask for a repair,…
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Your rights when repairs are to fix wear and tear or because you broke it.
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What you need to know if you break or damage something in a shop.
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What to do if a service is poorly done, unfinished, takes too long, or doesn't…
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Your rights and common problems when you use a carrier to move or transport items.
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Your rights when a tradesperson or other service provider charges too much.
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Under the Fair Trading Act, businesses in New Zealand can’t mislead you with false information…
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How to check if a seller has sold you the correct amount, and what to…
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A business usually doesn’t have to let you return an item you have simply changed…
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What happens if a trader or company closes down or goes out of business, and…
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If you have an overdue debt and fail to make payments on it, your belongings…
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Products are recalled for safety or quality reasons. What you get depends on the issue,…
