This section provides information about and links to consumer research and reports commissioned or undertaken in recent years.

New Zealand consumer surveys

The Consumer Protection team conducts biennial New Zealand Consumer Surveys (NZCS) to find out what adult New Zealanders know about consumer laws and it explores how they behave when they experience problems with products and services. The surveys provide national level insights on the health of the Consumer & Commercial regulatory system, and enable changes to be monitored.

New Zealand Consumer surveys(external link)  – MBIE

Consumer Protection quarterly reports

Our Consumer Protection team report quarterly on New Zealand's consumer issues landscape.

Consumer Protection quarterly reports(external link)  – MBIE

COVID-19 consumer impacts study

This study followed a group of over 1,000 adult New Zealanders from March 2021 to March 2022 to track changes in consumer concerns, attitudes, behaviours and experiences.

COVID-19 consumer impacts study reports(external link)  – MBIE 

Business and consumer research

Business and consumer research into awareness, attitudes, and understanding of their rights, obligations and responsibilities.

Business and consumer research(external link)  – MBIE 

Consumer credit research

Research, evaluation and monitoring in relation to consumer credit including evaluation of the Credit Contract and Consumer Finance Act (CCCFA).

Consumer credit research(external link)  – MBIE