These publications can be downloaded and printed, or you can order hard copies by using the online order form below.

Fact sheets

Shopping for a loan [PDF, 762 KB] October 2020

Door to door sales under the Fair Trading Act [PDF, 852 KB]  June 2017

Debt collection [PDF, 1.3 MB]  December 2016

Quick guides

Consumer Guarantees Act – Your consumer rights (Goods) [PDF, 963 KB]  December 2016

Consumer Guarantees Act – Your consumer rights (Services) [PDF, 716 KB]  December 2016

Publications for Business

Signage

Refund Policy - A4 sized card for use in store display [PDF, 795 KB]  August 2017

Booklets

Your consumer rights when buying a motor vehicle [PDF, 1.2 MB] November 2017

Buying on layby [PDF, 479 KB]  June 2017

Your consumer rights (Goods) [PDF, 926 KB]  June 2017

Your consumer rights (Services) [PDF, 786 KB]  June 2017

What you need to know when borrowing money or buying goods on credit [PDF, 654 KB]  June 2017

Other

Know your Consumer Power poster [PDF, 1.3 MB]

Ordering publications

For printed copies of the publications, complete the online order form:

Online order form(external link) — Consumer Protection Products