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    These publications can be downloaded and printed, or you can order hard copies by using the online order form below.

    Fact sheets

    Shopping for a loan — English [PDF, 762 KB]  October 2020

    Shopping for a loan — Māori [PDF, 426 KB] October 2020

    Shopping for a loan — Samoan [PDF, 442 KB] October 2020

    Shopping for a loan — Tongan [PDF, 434 KB] October 2020

    Door to door sales under the Fair Trading Act [PDF, 852 KB]  June 2017

    Debt collection [PDF, 1.3 MB]  December 2016

     

    Quick guides

    Consumer Guarantees Act – Your consumer rights (Goods) [PDF, 963 KB]  December 2016

    Consumer Guarantees Act – Your consumer rights (Services) [PDF, 716 KB]  December 2016

     

    Booklets

    Your consumer rights: Products [PDF, 924 KB] October 2020

    Your consumer rights: Services [PDF, 842 KB]  October 2020

    Your consumer rights: Cars [PDF, 984 KB]  October 2020

    Your consumer rights: Car repairs [PDF, 771 KB]  October 2020

    Buying on layby [PDF, 479 KB]  June 2017

    What you need to know when borrowing money or buying goods on credit [PDF, 654 KB]  June 2017

     

    Publications for business

    Signage

    Refund Policy - A4 sized card for use in store display [PDF, 795 KB]  August 2017

     

    Other

    Know your Consumer Power poster [PDF, 1.3 MB]

     

    Ordering publications

    For printed copies of the publications, complete the online order form:

    Online order form(external link) — Consumer Protection Products

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