These publications can be downloaded and printed, or you can order hard copies by using the online order form below.

Fact sheets

Shopping for a loan — English [PDF, 762 KB]  October 2020

Shopping for a loan — Māori [PDF, 426 KB] October 2020

Shopping for a loan — Samoan [PDF, 442 KB] October 2020

Shopping for a loan — Tongan [PDF, 434 KB] October 2020

Door to door sales under the Fair Trading Act [PDF, 852 KB]  June 2017

Debt collection [PDF, 1.3 MB]  December 2016

Quick guides

Consumer Guarantees Act – Your consumer rights (Goods) [PDF, 963 KB]  December 2016

Consumer Guarantees Act – Your consumer rights (Services) [PDF, 716 KB]  December 2016

Booklets

Your consumer rights: Products [PDF, 924 KB] October 2020

Your consumer rights: Services [PDF, 842 KB]  October 2020

Your consumer rights: Cars [PDF, 984 KB]  October 2020

Your consumer rights: Car repairs [PDF, 771 KB]  October 2020

Buying on layby [PDF, 479 KB]  June 2017

What you need to know when borrowing money or buying goods on credit [PDF, 654 KB]  June 2017

Publications for business

Signage

Refund Policy - A4 sized card for use in store display [PDF, 795 KB]  August 2017

Other

Know your Consumer Power poster [PDF, 1.3 MB]

Ordering publications

For printed copies of the publications, complete the online order form:

Online order form(external link) — Consumer Protection Products