These publications can be downloaded and printed, or you can order hard copies by using the online order form below.
Fact sheets
Shopping for a loan — English [PDF, 762 KB] October 2020
Shopping for a loan — Māori [PDF, 426 KB] October 2020
Shopping for a loan — Samoan [PDF, 442 KB] October 2020
Shopping for a loan — Tongan [PDF, 434 KB] October 2020
Door to door sales under the Fair Trading Act [PDF, 852 KB] June 2017
Debt collection [PDF, 1.3 MB] December 2016
Quick guides
Consumer Guarantees Act – Your consumer rights (Goods) [PDF, 963 KB] December 2016
Consumer Guarantees Act – Your consumer rights (Services) [PDF, 716 KB] December 2016
Booklets
Your consumer rights: Products [PDF, 924 KB] October 2020
Your consumer rights: Services [PDF, 842 KB] October 2020
Your consumer rights: Cars [PDF, 984 KB] October 2020
Your consumer rights: Car repairs [PDF, 771 KB] October 2020
Buying on layby [PDF, 479 KB] June 2017
What you need to know when borrowing money or buying goods on credit [PDF, 654 KB] June 2017
Keeping kids safe - children's and nursery products [PDF, 1.7 MB] June 2013
Publications for business
Signage
Refund Policy - A4 sized card for use in store display [PDF, 795 KB] August 2017
Other
Know your Consumer Power poster [PDF, 1.3 MB]
Ordering publications
For printed copies of the publications, complete an online order:
Print resources portal(external link) — Ministry of Business, Innovation and Employment