These publications can be downloaded and printed off  or you can order hard copy versions by using the online order form below.

Fact sheet

• Debt collection [PDF, 1.3 MB]  December 2016
• Door to door sales under the Fair Trading Act [PDF, 852 KB]  June 2017

Quick guides

• Consumer Guarantees Act – Your consumer rights (Goods) [PDF, 963 KB]  December 2016
• Consumer Guarantees Act – Your consumer rights (Services) [PDF, 716 KB]  December 2016

Publications for Business

Signage

• Refund Policy - A4 sized card for use in store display [PDF, 795 KB]  August 2017

Booklets

• Buying on layby [PDF, 479 KB]  June 2017
• Your consumer rights (Goods) [PDF, 926 KB]  June 2017
• Your consumer rights (Services) [PDF, 786 KB]  June 2017
• What you need to know when borrowing money or buying goods on credit [PDF, 654 KB]  June 2017
• Your consumer rights when buying a motor vehicle [PDF, 1.2 MB] November 2017

Other

• Know your Consumer Power poster [PDF, 1.3 MB]

Ordering publications

• For printed copies of the publications please complete the online order form(external link) .