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COVID-19: Auckland and parts of the Waikato region are at Alert Level 3. The rest of New Zealand is at Alert Level 2. Find information about consumer impacts during COVID-19 alert levels.

  • Before you buy

    Find the right electronic appliance or device: consider quality, features, budget, energy efficiency and safety.
  • Your rights compared

    Extended warranties generally aren't needed for electronics because manufacturers' warranties and consumer laws protect you.
  • Product life, maintenance and care

    How long appliances may last and extending their lifespan — including cleaning, safety and repairs.
  • Faulty appliances and devices

    Inspection fees, postage for returns, expired warranties — how to handle common problems if electronic…
  • Store extras and buying on credit

    Deliveries, set-up costs, interest, insurance — add up the costs when buying appliances and devices.