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    3. Guide to buying smart

    Guide to buying smart

    Making good decisions — about signing contracts, getting quotes, claiming on warranties and more.

    On this page

    • ​​Do your homework

      ​Before a big purchase, work out what you need. Then research products, prices and suppliers…
    • Customer service

      ​What to do if you don't get good customer service.
    • Keep receipts

      Save receipts or invoices for products or services so you can find these documents again…
    • ​​Negotiate a price

      Most prices are fixed in New Zealand. You can try to negotiate, but the seller…
    • Understand the true cost​​

      If paying by credit or debt, add up all costs, eg interest and any fees,…
    • ​​Quotes and estimates

      Estimates give a rough idea of the cost. Quotes are generally a confirmed maximum price.
    • ​​Contracts and sales agreements

      ​A binding contract can be verbal, in writing or electronic. You can only cancel a…
    • ​​Warranties

      Manufacturer's and extended warranties should give extra protection — above what you get with consumer…
    • Parallel imports​​

      Parallel imports are ​genuine products, but the seller isn't an authorised dealer of that brand.
    • ​​Data and privacy

      How to keep your personal information safe and secure when buying products and services.

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