Travel and accommodation
You can travel anywhere around New Zealand for any reason under all traffic light settings*.
*Special restrictions to travel into and out of Auckland apply between 3 December 2021 and 17 January 2022.
Travel at Red(external link) — Unite against COVID-19
Some transport providers, such as Air New Zealand and Cook Strait ferry operators, may require you to show a My Vaccine Pass or negative COVID-19 test result, taken within 72 hours before your journey, before boarding if you are aged 12 or above.
Accommodation providers may open under all traffic light settings with no capacity limits. They can choose to follow My Vaccine Pass requirements, and can require you to show your My Vaccine Pass to be at the accommodation.
If your travel plans are affected, get in touch with the provider to see what options are available.
Businesses need to meet their obligations under the Consumer Guarantees Act, but it may be reasonable for a refund to take longer to process.
If your travel involves bookings, follow health and safety instructions from the transport operator. Do not travel if you are required to self-isolate, quarantine or have COVID-19 symptoms.
Travel and accommodation at Red(external link) — Unite against COVID-19
Travel at Orange(external link) — Unite against COVID-19
For bookings affected by the COVID-19 pandemic, your rights to cancellation will be determined by the terms and conditions of the ticket or booking.
If you booked directly with an airline, ferry company or other travel provider, start by checking for emails about cancellations and your options. Also look on their website. Most travel businesses and accommodation providers have information about COVID-19 cancellations on their homepage.
If you phone, expect a wait before your call is answered — businesses are getting many more calls than usual. If you booked through a travel agent or booking service, contact them about cancellations and your options. Remember to be sympathetic and consider their situation as well as your own.
When consumer rights may be limited
In some situations, businesses do not have to give refunds or other remedies:
'Frustrated contract' v 'force majeure'
If you want to cancel a future domestic booking for when travel may be possible, eg outside of a restricted period, check the businesses’ cancellation terms.
General information on your consumer rights:
Flights, cancellations and delays