As our world opens to overseas travel, there’s a few extra things to consider before you book your next trip away. Avoid costly mistakes by making sure you understand and have a plan to meet vaccination and COVID-19 testing requirements. Do this for the countries you plan to visit as well as your re-entry into New Zealand. Wherever you are, work out when and how you can get tested to meet these requirements. If you arrive for your flight without the stated vaccination or testing requirements you may be turned away - causing additional expense and ruining that much anticipated holiday. Check with your airline or travel advisor about testing requirements for the countries you plan to visit. Read the terms and conditions for all your bookings and consider travel insurance options.
For bookings affected by the COVID-19 pandemic, your rights to cancellation will be determined by the terms and conditions of the ticket or booking.
If you booked directly with an airline, ferry company or other travel provider, start by checking for emails about cancellations and your options. Also look on their website. Most travel businesses and accommodation providers have information about COVID-19 cancellations on their homepage. You should consider purchasing travel insurance if you cannot afford to lose money. Cancelled bookings or having to stay longer could cause this.
If you phone, expect a wait before your call is answered — businesses are getting many more calls than usual. If you booked through a travel agent or booking service, contact them about cancellations and your options. Remember to be sympathetic and consider their situation as well as your own.
General information on your consumer rights:
Flights, cancellations, and delays