Business guidance

What consumer law means for business, rules to follow and how to resolve customer complaints and supplier issues.

Complying with consumer laws

What “faulty” means for services, plus what you must do for customers if the work…
Customer returns and complaints

Dealing with complaints, understanding when to resolve an issue and providing remedies for faulty products…
Solving problems with suppliers

Your rights when there's a problem with something you've bought for your business from a…