If you are injured by a product, or have a near miss, please take the time to report the incident to the Ministry of Business, Innovation and Employment and also to the supplier or manufacturer, so that the information is available on which to base safety

Before completing this form

Please note that this form should only be used by people who live in New Zealand. Use this form to report a concern regarding a potentially unsafe product. Please provide as much detail as possible, as this will assist us in the consideration of your complaint.

What we don't do and who may be able to help you

Please note that we cannot offer advice on legal compliance or standards. For guidance on product standards, please contact Standards New Zealand:

www.standards.co.nz(external link)

For guidance on compliance with mandatory standards under the Fair Trading Act, which are enforced by the Commerce Commission, see

www.comcom.govt.nz(external link)

For guidance in respect of a product you wish to manufacture, sell or import, you should seek independent legal advice.

Find out more about complying with product safety requirements.

Trading Standards does not investigate product safety issues relating to food, medicines, energy or vehicles. For more information and complaints about those issues please see: 

What happens with your complaint

Every complaint within Trading Standards’ product safety remit goes through a triage risk assessment process. This helps us prioritise and assign resource to the issues that pose the greatest risk.

Please note that if we don’t have responsibility for the product or issue we try to refer your complaint to the correct agency. We will let you know when this happens and will try to provide you with details so, if you want, you can follow up with the agency.

Report a product safety incident

To report an unsafe product or make a weight or measure complaint:

Telephone: 0508 627 774

International Clients: 00 64 3 962 2580 

Please tell us about yourself

Tell us about the product

Tell us about your safety concerns or incident

Have you or someone you know been injured by the product?

Tell us about the purchase

Do you still have the product? We may want to inspect it. (required)
Did you contact the supplier or reseller?