The next steps to take if you are unable to resolve an issue with a lawyer, conveyancer or in relation to Legal Aid.
The New Zealand Law Society's Lawyer Complaint Service(external link) for complaints against current and former lawyers and law firms.
The New Zealand Society of Conveyancers Complaints Service(external link) for current and former conveyancers and conveyancing firms.
Contact your closest Legal Aid office(external link) if you don't agree with a decision about your application for legal aid. The Legal Aid Tribunal(external link) hears reviews of decisions on Legal Aid.
Can only handle complaints about:
Can only handle complaints:
Otherwise the service can handle similar complaints as those above for lawyers.
Where complaints cannot be resolved by the Standards Committee or Resolutions Sevice, they can be referred to the Legal Complaints Review Officer at the Ministry of Justice or the Lawyers and Conveyancers Disciplinary Tribunal(external link).
The Legal Aid Tribunal(external link) hears reviews based on whether the legal aid decision is unreasonable, wrong in law, or both.
Both the Lawyers and Conveyancers' complaints services are free to consumers.
You must make a complaint within 30 working days of the Standards Committee’s decision. There is a $50 filing fee.
The LCRO may confirm, modify, or reverse any orders made by a standards committee. A standards committee can order compensation to be paid to you.
Provides information about the Lawyers Complaints Service including how to make a complaint.
Information about the conveyancing profession in New Zealand including regulation and complaints.
Provides information about the role of the Legal Complaints Review Officer and how to make an application.
Provides information about Legal Aid and how to contact your closest office.
Visit the website(external link)
Phone: 0800 253 425 (0800 2 LEGAL AID)
Provides information about the tribunal including how to contact the tribunal and how to make an application.