The next steps to take if you are unable to resolve an issue with an immigration adviser.
The Immigration Advisers Authority (IAA)(external link) to report someone who has provided unlicensed immigration advice or to make a complaint about your immigration adviser.
The Immigration Advisers Complaints and Disciplinary Tribunal(external link) to appeal a decision about your complaint by the IAA.
The Privacy Commissioner(external link) if you believe an immigration adviser has interfered with your privacy.
The Office of the Ombudsman(external link) for information about making a Official Information Act (OIA) request to the IAA or Immigration New Zealand or if you’re unhappy with how Immigration New Zealand has handled your visa application, residence application or any other administrative decision, such as refugee status.
The Commerce Commission(external link) if you wish to report an immigration adviser within New Zealand for false or misleading conduct or statements under the Fair Trading Act.
The IAA investigates complaints about people giving unlicensed immigration advice which can lead to the person facing a fine of up to $100,000 and/or up to seven years in prison.
It also investigates complaints about licensed (and formerly licensed) immigration advisers. Any person either here or overseas that gives you advice about immigrating to New Zealand must be licensed by the IAA, unless they are exempt(external link).
Complaints about licensed immigration advisers can include:
The IAA Code of Conduct sets minimum standards of professional conduct and ethics that immigration advisers must meet.
The Immigration Advisers Complaints and Disciplinary Tribunal makes decisions on complaints about licensed immigration advisers that have been referred by the IAA. The Tribunal decides what sanctions should be imposed when a complaint has been upheld.
The Tribunal also hears appeals and deals with disciplinary proceedings against licensed immigration advisers. Appeals may relate to:
If you make a complaint to the IAA, this will not affect any matters you have before Immigration New Zealand. This complaints scheme is free for you.
If the Tribunal does not uphold your complaint, you don’t have the right to appeal against their decision.
The Tribunal can decide to:
The Disputes Tribunal deals with claims of up to $15,000 ($20,000 if both parties agree). The District Court deals with claims over $15,000.
Provides information on the regulation and licensing of immigration advisers including how to make a complaint.
Provides information about the work of the Tribunal, the legislative framework and to apply to the Tribunal.
Provides information about the training and support offered by the Ombudsman in addition to its role handling complaints.
Provides information on the Privacy Act and how to make complaints about breaches of the Act.
Visit the website(external link)
Phone: 0800 803 909
The Ministry of Justice website provides information on the Tribunal and how to apply.
Information about your local District Court can be found on the District Courts of New Zealand website.
Provides information how to make a complaint if you feel a business is not complying with the Fair Trading Act.